If you need to talk, the 988 Lifeline is here
The 988 Lifeline is available 24/7/365. Your conversations are free and confidential.
About 988
If you or someone you care about is struggling or feeling overwhelmed, you can reach out anytime. Call, text, or chat 988 to connect with a trained crisis counselor. The service is free, confidential, and available 24/7.
You do not have to be in a crisis to reach out. Many people contact 988 because they are feeling stressed, anxious, alone, or unsure what to do next. A counselor will listen, support you, and help you think through what might help in the moment.
What happens when you contact 988
When you reach out, you’ll be connected with a trained crisis counselor who will:
Listen without judgment
You can talk about what you’re going through at your own pace.
Help you calm the situation
If you’re feeling overwhelmed or in crisis, counselors can help you slow things down and focus on the next step.
Make a plan together
They can help you think about what might help next, including coping strategies, reaching out to trusted people, or connecting to ongoing support.
Connect you with local help if needed
If additional support is needed, counselors can connect you with local resources or in-person crisis services.
How to contact 988
Dial 988. Your call will be routed to the nearest crisis center. Interpretation services are available for 200+ languages.
Text 988. Spanish speakers can text AYUDA.
After sending the initial text, you will need to agree to the terms of service and complete a brief survey. You will receive a “wait” message while you are connected to the nearest crisis center.
Visit chat.988lifeline.org.
After completing a brief survey, you will be connected to the nearest crisis center.
If you use a video phone device because of hearing loss, you can call 988 directly.
Learn how to access video phone services on the 988 website.
What signs to pay attention to
People experience emotional distress in many different ways. Sometimes the signs are clear, and sometimes they are more subtle.
You might consider reaching out for support if you or someone you care about is experiencing things like:
You do not need to check every box to reach out. If something does not feel right, talking to someone can help.
How to have a conversation with someone you’re worried about
If you think someone is considering suicide or simply going through a tough time, it’s okay to start a conversation, even if it feels uncomfortable. Asking directly whether someone is thinking about suicide will not put the idea in their head. Often, it helps people feel seen and supported.
Before starting the conversation:
You can start with simple, direct statements like:
“I’m worried about you. I’ve noticed some changes in you lately and wanted to check in.”
“You’re not alone in this. I’m here for you.”
“I may not understand exactly how you feel, but I care about you and want to help.”
If you’re concerned about suicide, it’s OK to ask directly:
“Sometimes when people go through things like this, they have thoughts about suicide. Have you been thinking about that?”
“Have you had thoughts about hurting yourself?”
“Do you have a plan or thoughts about how you might act on those feelings?”
Try to avoid language that might feel dismissive or judgmental, such as:
“You’re not thinking of doing anything stupid, are you?”
“Your life is so good. You have so much going for you.”
Try not to make this conversation about you and your feelings.
“I understand exactly how you feel.”
“It’s so hard for me to see you in pain.”
You can save a life by having a simple, caring conversation. If you would like guidance on how to support someone, you can call the NAMI Chicago Helpline at 833-626-4244 or contact 988.
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Crisis system
988 is part of the larger initiative to support the mental health crisis continuum. This continuum includes someone to contact, someone to respond, and a safe place for help.