Care Coordination
Don’t navigate your mental health experience alone.
About Care Coordination Department at NAMI Chicago
When the mental health system feels overwhelming, you don’t have to navigate it alone. Our Care Coordination team works with individuals living with serious mental illness and the families who support them, especially when they have experienced repeated hospitalizations, law enforcement involvement, or ongoing crisis.
Care Coordination services
We work alongside you to:
We address immediate concerns such as safety planning, hospital coordination, and urgent system navigation.
Once the immediate crisis has stabilized, we work with you to set realistic, achievable goals.
We provide ongoing advocacy and resource navigation to help you move toward greater stability.
We offer extended support as needed for individuals and families facing prolonged or complex crises.
Suzanne’s Story
For nearly 17 years, Suzanne supported her daughter, who lives with schizophrenia. There were multiple hospitalizations and repeated crises that left Suzanne feeling exhausted and unsure where to turn. In March 2022, she contacted NAMI Chicago.
Types of supports
Every situation is different. Support may include:
Coordination with inpatient and outpatient mental health providers
Connection to community-based supports
Support navigating primary health care
Education about guardianship
Psychiatric advance directives
Involuntary treatment options
Assisted Outpatient Treatment (AOT)
Advocacy within the mental health and legal systems
Medicaid
SNAP
SSI/SSDI
Housing and food resources
Insurance navigation
Discharge planning
Understanding diagnoses
Treatment options
Psychoeducation for families and loved ones